Terms of Service

1. Acceptance and the parties#

These Terms form a binding agreement between Road and the organization or individual that creates a workspace or otherwise uses the Service (“Customer,” “you”). If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

2. The Service#

Road is a multi-tenant, subscription-based donor-management platform for nonprofit organizations. It includes contact, donation, pledge, and activity management, integrations with third-party systems, and AI-assisted features. We may add, modify, or discontinue features over time. The Service is provided on a software-as-a-service basis; the underlying source is also available under the GNU Affero General Public License v3.0 or later, which governs the source code itself and is separate from these Terms governing your use of our hosted Service.

3. Accounts and security#

• You must provide accurate registration information and keep it current.
• You are responsible for safeguarding credentials and for all activity under your account and workspace.
• You must notify us promptly of any unauthorized access or security incident affecting your account.
• You are responsible for managing the roles and permissions of users you invite to your workspace.

4. Customer data and your responsibilities#

You retain all rights to the data you upload, import, enter, or sync into the Service (“Customer Data”), including donor contact records and donation history. You grant Road a limited license to host, process, and transmit Customer Data solely to provide and support the Service. As between you and Road, you are responsible for your Customer Data, including:

• Having a lawful basis and any required notices or consents to collect and store donor information.
• The accuracy, quality, and legality of the Customer Data.
• Honoring donor privacy rights and applicable data-protection and communications laws (including for SMS and email outreach you send through the Service).
• Configuring integrations and AI features appropriately for your organization’s requirements.

Our processing of personal data within Customer Data is governed by our Data Processing Addendum, which is incorporated into these Terms. How we handle data generally is described in our Privacy Policy.

5. Acceptable use#

You agree not to, and not to permit any user to:

• Use the Service in violation of any law, or to store or transmit unlawful, infringing, or harmful content.
• Send messages through the Service that are unsolicited, deceptive, or that violate anti-spam or telemarketing rules, including A2P messaging requirements.
• Attempt to access another customer’s workspace or data, or to circumvent tenant isolation or security controls.
• Probe, scan, or test the vulnerability of the Service except under a written authorization from us.
• Reverse engineer the hosted Service, interfere with its operation, or impose unreasonable load.
• Use the AI features to generate or distribute content that is unlawful, harassing, or that you are not authorized to send.

We may suspend access to address a material or ongoing violation, a security risk, or a legal requirement.

6. AI features#

The Service includes AI-assisted features that generate drafts and assistant responses. AI output may be inaccurate or incomplete. AI actions draft only — they do not send communications or alter records without a human reviewing and approving them. You are responsible for reviewing AI output before relying on or acting on it.

7. Subscriptions, fees, and billing#

Access to paid plans is arranged directly with our team. Billing is handled through our sales and support process — there is no self-serve checkout. Plan scope, fees, billing frequency, and term are set out in an order form, quote, or written agreement between you and Road. Unless that document states otherwise, fees are non-refundable, are exclusive of taxes, and are due per the agreed schedule. We may change fees on renewal with reasonable prior notice.

8. Intellectual property#

Road and its licensors retain all rights in the Service, including its software, design, and trademarks, except for rights expressly granted to you. Use of the open-source code is governed by its AGPL-3.0-or-later license. These Terms grant you a non-exclusive, non-transferable right to access and use the hosted Service during your subscription, subject to these Terms.

9. Third-party integrations#

The Service can connect to third-party services (for example Virtuous, QuickBooks Online, Fundraise Up, and SMS/email providers). Your use of those services is governed by their own terms, and Road is not responsible for third-party services or for data once it leaves the Service at your direction.

10. Disclaimer of warranties#

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Road does not warrant that the Service will be uninterrupted, error-free, or secure, or that AI output will be accurate. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

11. Limitation of liability#

To the maximum extent permitted by law, Road will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Service. Road’s total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of [Liability Cap — e.g. fees paid in the prior 12 months] or [Minimum Floor]. These limitations apply even if a remedy fails of its essential purpose.

12. Indemnification#

You will defend and indemnify Road against claims arising from your Customer Data, your use of the Service in violation of these Terms or law, or your communications sent through the Service, except to the extent caused by Road’s own breach.

13. Term and termination#

• These Terms apply for as long as you use the Service or have an active subscription.
• You may stop using the Service and request workspace deletion at any time, subject to your order form.
• We may suspend or terminate access for material breach, non-payment, or legal or security reasons, with notice where practicable.
• On termination, we handle Customer Data as described in the Data Processing Addendum (return or deletion, subject to legal retention).
• Provisions that by their nature should survive termination (such as fees owed, IP, disclaimers, liability limits, and indemnities) will survive.

14. Changes to these Terms#

We may update these Terms. For material changes we will provide notice through the Service or by email to workspace administrators, and we will update the “Last updated” date above. Your continued use after changes take effect constitutes acceptance.

15. Governing law and disputes#

These Terms are governed by the laws of [Governing Jurisdiction], without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in [Venue], except that either party may seek injunctive relief in any court of competent jurisdiction.

16. General#

These Terms, together with any order form and the incorporated DPA and Privacy Policy, are the entire agreement between the parties regarding the Service. If any provision is held unenforceable, the remainder will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

17. Contact#

Questions about these Terms can be sent to [Legal Entity Name] at [Contact Email], [Mailing Address].